Thank you for your interested in this position. Below we have included a comprehensive overview of the role, responsibilities, requirements, and more. We look forward to reviewing your application!

Long Term Care Ombudsman - Regional Supervisor

Organizational Overview
Empowered Aging is a regional non-profit organization serving seniors and their families in Contra Costa, Alameda and Solano Counties through advocacy, education and related programs. Empowered Aging is dedicated to ensuring dignity and quality of life for older adults through a variety of community based and congregate living programs. Current programs include Long Term Ombudsman, Friendly Visiting/Telephone Reassurance , Elder Abuse, Health Career Pathway, and Elder Justice Lunch and Learn. Empowered Aging is seeking an experienced and organized leader to oversee office operations for its three sites, leadership, and advancement of its vision. Empowered Aging is responsible for protecting the rights of and improving quality of life for 29,000 residents of long-term care and more than 500,000 seniors throughout the region.

We believe aging is a natural phase of life, deserving of respect and dignity. Every day we empower, educate, and partner with older and dependent adults to best meet their unique needs – from providing opportunities to join activities they love to ensuring they are free from neglect and abuse.

When our elders thrive, we all benefit from their unique contributions and collective wisdom.

Vision: Creating communities where all can age with dignity, justice and respect

Mission: Empowered Aging empowers individuals and their families as they navigate the aging continuum, through person centered advocacy, education and collaborative leadership.

POSITION OVERVIEW
The Regional Supervisor (Alameda County) is a critical and trusted leader within the Empowered Aging team charged with training, supervising and engaging a cohort of both volunteer and staff Field Ombudsmen to advocate on behalf of residents living in long-term care in Alameda County. The Regional Supervisor is responsible for ensuring the highest standards of care are maintained and the Field Ombudsmen they supervise are acting in accordance with Ombudsman Code of Conduct and all other organizational values and expectations. The Regional Supervisor is charged with ensuring the facility coverage plan is being met and Field Ombudsmen are provided with all necessary education and tools to meet agreed goals.

RESPONSIBILITIES

Complies with all federal and state requirements and local
program procedures.
Responsible for oversight, coverage and case investigation within
a specified geographic area.
Assists with training and development of new and existing Field Ombudsmen to advocate on behalf of elder and dependent adults in long-term care.
Supervises team of field ombudsmen, including making assignments, providing technical support/training and ongoing support and guidance.
Maintains regular and positive communication with facilities in the
specified region.
Ensures all received complaints are investigated appropriately and closed in a timely manner; including appropriate documentation and data entry in ODIN (case management database)
Continually monitors and understands facility coverage strategy/plan to ensure all facilities are visited at the agreed upon interval.
Provides in-service training to facility staff on issues related to elder abuse, elder care, dementia and residents’ rights and others as appropriate.
Meets with the Field Ombudsman at least once per year to complete a shared facility visit and/or case investigation.
Builds relationships with community stakeholders in the aging and
LTC community.
Work with the Program Manager to educate the public about issues and trends impacting the aging community.
Investigate and oversee all elder abuse complaint investigations working cooperatively with appropriate licensing agencies, law enforcement and legal services.
Act as a leader in the organization and continually provide feedback to support the sustainable growth and development of Empowered Aging.
Other duties as assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree in a relevant social or health services field, or
equivalent experience.
Demonstrates a thorough understanding of the long-term care system and the rights and concerns of those who live within it.
Working knowledge of dementia and its effects.
3 years of supervisory and training experience
Excellent communication skills
Ability and talent for problem resolution
Eagerness to use and leverage technology to address inefficiencies
Reliable Transportation and Proof of Insurance
Ability to lift 50 LBS
Must provide your own transportation

COMPENSATION
$65,000 - $72,000 based on experience

Health Insurance

REPORTS TO:

LTC Ombudsman Program Manager - Alameda County

SCHEDULE
This is a salary exempt position. Our office hours are M-F 8am-5pm (eligible for flex schedule after the successful completion of a 90 day probationary period). The Regional Supervisor spends significant time in the field visiting facilities and meeting with volunteers, but should also plan a commensurate amount of time in the office to complete supporting tasks.

EQUAL EMPLOYMENT STATEMENT

Empowered Aging is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law. Each person is evaluated on the basis of personal skill and merit. Empowered Aging policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational and recreational programs. The Executive Director shall act as the responsible agent in the full implementation of the Equal Employment Opportunity policy.

Compensación: $65,000.00 - $72,000.00 per year

Empowered Aging, previously known as Ombudsman Services of Contra Costa, Solano and Alameda, started in Contra Costa County with just a few government grants, a single staff person, and a lot of determination. Over 50 years later, we have evolved, expanding our reach to meet the needs of our time that are impacting a vulnerable and vastly diverse senior community.

Yes, we are still long-term care ombudsmen advocating for residents and their families, but our voice has become so much bigger. Today, Empowered Aging is uniting individuals, organizations, and communities together around a common mission, a shared vision, and a path forward to a stronger, more equitable journey in aging through a variety of programs and collaborations. For many older adults and adults with disabilities, we’re the only connection and the only engagement lifting their voices, enabling self-sufficiency, and fighting for their just place in society. But that’s not all. Support for our work has grown too. As an independent nonprofit, government grants are just one funding source. We also rely on foundations, grateful families, and concern citizens to fuel our work – with the true measure of success being lives changed.

While our organization has transformed over the years to address the challenges and change in the world, one thing remains the same: our focus on improving and strengthening the lives of our elders. There are a number of ways that you, too, can get involved. Join us!

(si ya tienes un currículum en Indeed)